CustomerSupportSuite|4.0 was built by Support Professionals and helps businesses of any size and industry to easily coordinate, track, and report their support requests and activities. Online and in realtime. We have a proven record of increasing support productivity, reducing costs and improving customer satisfaction in companies and organizations around the world and helps you to discover the new power of E-Support.
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PROJECT MANAGEMENT
TURN TICKETS INTO PROJECTS
A new feature is the project management. It allows to turn tickets into (longterm) projects which the possibility to assign a project manager and tasks to either inhouse or outside technicans.
CREATE AND ASSIGN TASKS
Created projects can be broken down into an unlimited number of project tasks which can be assigned to inhouse our outside agents.
INHOUSE TECHS | CONTRACTORS
The internal communication systems allows to assign tickets or project tasks to outside agents with a complete history of their activities and charges.
MONITOR BILLABLE AND UNBILLABLE CHARGES
Supervisor and technicians are able to add billable and unbillable charges to the task cost sheet. Depending on the service plan the costsheet charges are either billed or deducted from the purchased service plan volume.
POWERFUL REPORT BUILDER
Our powerful Report builder allows the administrator to create custom built ticket and client reports which can either be printed or exported into Excel to be processed offline.
NEW:Let your clients create tickets by email. All you need is a dedicated email address. If you want to try it please send an email to support@customersupport suite.com and login to the tech area through our demo page to see your created ticket.
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BENEFITS OF Customer Support Suite 4.0
Rapid setup and deployment in less than an hour.
Browser based - no client software required.
Four levels of access/permissions (User/Tech/Supervisor/Admin)
Little or no training required
Mix and match administrators assigned to each sub-account
Real time system status
Any time anywhere access via the Internet
Setup assistance and ongoing support
No long term contracts, service is on onetime fee basis
