starting from
USD 249
CustomerSupportSuite|4.0 was built by Support Professionals and helps businesses of any size and industry to easily coordinate, track, and report their support requests and activities. Online and in realtime. We have a proven record of increasing support productivity, reducing costs and improving customer satisfaction in companies and organizations around the world and helps you to discover the new power of E-Support.
CUSTOMER SUPPORT SUITE HIGHLIGHTS
......... .........
Support & Ticketing
 
  • Create Tickets Online and by Email
  • Unlimited Ticket Priorities
  • Inhouse technicians and contractors
  • Monitor billable and unbillable costs and charges
  • Live Chat
  • Remote Desktop
  • Support Plans
  • Service Histories
  • Reports & Export
Customer Relationships
 
  • Corporate Clients with multiple users
  • Individual clients and users
  • Online Billing of Support Plans and other services
  • Service Reminders
  • Billing Reminders
  • Lead Management ks;afjk kj;sakasasdsdf asfd a asdf asf adf a sdf asdfasdfas ;akjf;a ksjd;kff aksdjf;fggfsdg sdf sdg sdf
......... .........
Project Management
 
  • Turn Tickets into Projects
  • Setup and assign Task
  • Monitor billable and unbillable costs / charges
  • Project Reports
  • Export Functions
Knowledge Management
 
  • Support Articles
  • Support Links
  • Unlimited searchable Support Forums
  • FAQs
  • Overall Knowledge Search
......... .........
Overall Functions
  • Individual access portals for clients, technicians and admins
  • Service monitors with client summary on all pages
  • Navigation of all modules from one page
  • Communication with clients in HTML
  • No Server-side installation of email components required
.
BENEFITS OF CUSTOMER SUPPORT SUITE
  • Rapid setup and deployment in less than an hour.
  • Browser based - no client software required.
  • Four levels of access/permissions (User/Tech/Supervisor/Admin)
  • Little or no training required
  • Mix and match administrators assigned to each sub-account
  • Real time system status
  • Any time anywhere access via the Internet
  • Setup assistance and ongoing support
  • No long term contracts, service is on onetime fee basis
  • Reseller program available
.
PLEASE SHARE YOUR IMPRESSIONS WITH US

More Resources
What Is CRM ?
10 Steps To Success With CRM
Why Customer Support Suite ?
What is NEW in Customer Support Suite Suite 4.0 ?
Latest News
Live Demo
LIVE DEMO
Highlights
100 % Web Based
Portals for your Clients, Technicans, Supervisors, and Administrators
Unlimited Ticket Priority Levels NEW
Online Live Chat with your clients
Unlimited Number of Support Forums NEW
Remote Desktop (RDP) to access to any other computer NEW
CRM with Lead Management NEW
File Upload And File Transfers
Knowledge Database
Charges can be added using unlimited cost categories
Complete Ticket And Support History per Client
Create Tickets By Email in HTML NEW
Ticket Communication in HTML NEW
Convert Tickets into Projects NEW
Powerful Reporting And Search Functions
Integration of Service Plans and other Services NEW
Service Monitor with all contracted Services and their status NEW
Daily overview of expiring services NEW
Online Payment for Support Plans
Costsheets And Online Billing
Fast and stable due to ASP and SQL Server
Export to Excel
Works with VPASP Ecommerce Solutions
Very Affordable
... and many more
Newsletter
Name
E-mail Address
City
"Please speak with us if you have different ideas, requirements or wishes. Our team is very eager to make them come true for you."
(c) 2007, 2008 CustomerSupportSuite.com | All Rights Reserved
8275 S. Eastern Avenue, Suite 200 | Las Vegas | Nevada | USA | Phone +1 (905) 922-1490